"To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others."
~ Tony Robbins, author of the the 1986 book "Unlimited Power"
PAUL STEINER
Fort Myers, FL
Work Experience
Abercrombie & Fitch
Assistant Manager
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Resolve customer inquiries and complaints requiring management-level escalation.
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Recruit and train new employees to meet job requirements.
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Assign work and monitor the performance of project personnel.
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Delegate work to staff, setting priorities, and goals.
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Complete thorough opening, closing, and shift-change functions to maintain operational standards each day.
Abercrombie & Fitch
Key Holder
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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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Provided customer service, including cashiering, merchandising, and restocking tables and closets.
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Analyzed weekly reports on sales trends to identify opportunities for improvement.
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Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Abercrombie & Fitch
Brand Representative
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Assisted customers in the location of product merchandise that would best meet their needs.
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Used consultative sales techniques to uncover customer needs and encourage questions.
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Put together eye-catching displays to attract potential customers.
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Engaged with potential customers, providing product information and answering queries.
Education & Certifications
Education
Bachelors In Communication
- Florida Gulf Coast University, expected Spring 2026.
Internship
Abercrombie & FItch
- Weekly communication on business projections and growth.
- Development in part-time associates.
- Creating and executing team strategies for completing tasks within the store.
Education
Associates In Arts
- Florida Southwestern State College, Fall of 2023.
Volunteer Work
Sanibel Captiva Conservation Foundation
- Helped to plant mangrove propagules and sawgrass to better Sanibel's shorelines.
- Assisted in the cleaning of several beaches along the Florida coastline.
Communication Highlights & Skills
Able to critically think and understand the intersectionality of race, gender, class, and power to demonstrate how those aspects inspire or lead social movements (COM 3344)
Able to understand how race, culture, gender, class, and economic status affect and are affect by communication in a given context (SPC 3721)
Able to develop and present professional oral presentations while also creating and analyzing effective arguments (SPC 1608)
Can effectively understand and analyze persuasion techniques and recognize propaganda (COM 3540)
Can identify non-verbal behaviors and their meanings, giving my leverage in my communication behaviors and allowing me to understand another person's true intention, emotion, etc. (SPC 3331)
Able to work collaboratively in an unfamiliar team setting to obtain a goal or complete an assignment, effectively communicating and redirecting to achieve the best results (IDS 3300)
Contact Me
Get in Touch for Collaborations and Inquiries!